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Frequently Asked Questions
What is the return policy?
We want you to be completely satisfied with your purchase. Should a product not meet your expectations, you can return it to us in perfect condition within 14 days of receipt. Please note: Return shipping costs are the responsibility of the buyer. Custom-made items are not eligible for return.
Are all purchases final (final sale)?
All items can be returned according to our return policy. However, please note that we do not offer custom orders—all clothing is produced exclusively according to the provided size chart.
When will I receive my order?
Delivery times depend on the specific product. In-stock items are usually shipped within 3–5 business days. More detailed information can be found in the respective product description.
Where is it manufactured?
Our collections are created in close collaboration with select European manufacturers. Designer Tobias Kelch also works hand-crafted in Germany, personally crafting individual pieces with the utmost care. This is how we combine traditional craftsmanship with exclusive design.
How much are the shipping costs?
Shipping is free for all orders within Europe for orders over 50 € .